Shipping & Returns

This Shipping & Returns document applies to purchases of Womens Shoes from qehwsneakers.com. By placing an order, the buyer accepts this document. Ka Kit Limited provides shipping and return terms for all orders. The buyer must review this document before purchase.

Order Processing

Orders are processed after payment authorization. Ka Kit Limited prepares items for shipment according to standard processing schedules. Processing time varies based on order volume, item availability, and payment verification. The buyer receives an order confirmation. Tracking information is provided after dispatch. Shipping charges, taxes, and duties are shown at checkout. The buyer is responsible for providing an accurate shipping address. Ka Kit Limited is not responsible for delays caused by incorrect address, customs, carrier disruptions, or events outside control.

Shipping Timelines

Shipping timelines are standard and depend on destination, carrier, and service selected. Ka Kit Limited does not guarantee rapid delivery. Delivery occurs within the carrier's standard schedule. Tracking is available on qehwsneakers.com or the carrier site. If tracking does not update, the buyer contacts the carrier and then Ka Kit Limited at [email protected].

14-Day No-Reason Refund Policy

The buyer may request a refund for any reason within exactly 14 calendar days after delivery. This is a strict 14-day no-reason refund policy. The 14-day period begins on the delivery date. Requests after 14 days are not accepted. To qualify, items must be unused, unworn, unaltered, and in original packaging with all included materials. The buyer must provide the order number and reason for return. Ka Kit Limited inspects returned items. Items that fail inspection are not eligible for refund.

Return Shipping Costs

The buyer completely bears all return shipping costs. Ka Kit Limited does not refund return shipping charges. The buyer must use a trackable shipping method. The buyer bears risk of loss or damage during return transit. Ka Kit Limited is not responsible for returns lost before receipt. Original shipping charges are non-refundable. Local law governs when a refund of original shipping charges is required. Customs duties and taxes are non-refundable.

Return Details

Returns must be sent to the following recipient and address. The recipient must be Ka Kit Limited, the contact phone is +852 5311 1124, and the specific return address is 14/F, Sun Wah Feng Centre, 1 On Yip Street, Chai Wan. The buyer must write the order number on the outside of the package. Do not send returns to any other address. Ka Kit Limited is not responsible for returns sent to an incorrect address.

Step-by-Step Return Process

Step 1: Contact Ka Kit Limited at [email protected] within exactly 14 calendar days after delivery. Provide the order number, item details, and reason for return.

Step 2: Wait for return authorization. Ka Kit Limited provides return instructions. Returns sent without authorization are refused.

Step 3: Pack the item securely. The item must be unused, unworn, unaltered, and in original packaging. Include all materials that arrived with the item.

Step 4: Ship the package to the return address provided. The recipient must be Ka Kit Limited, the contact phone is +852 5311 1124, and the specific return address is 14/F, Sun Wah Feng Centre, 1 On Yip Street, Chai Wan. The buyer pays all return shipping costs.

Step 5: Provide the tracking number to Ka Kit Limited. Ka Kit Limited monitors return transit. The buyer must keep proof of shipment.

Step 6: Ka Kit Limited inspects the returned item after receipt. Inspection confirms whether the item meets eligibility conditions.

Step 7: Approved refunds are issued to the original payment method. Refund arrival time is at least 14 days after approval. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The buyer must allow this period before contacting Ka Kit Limited.

Refund Timing

Approved refunds are processed to the original payment method. Refund arrival time is at least 14 days. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Bank processing, card issuer policies, and payment provider timelines determine final posting time. Ka Kit Limited does not control payment provider posting times. The refund amount excludes return shipping costs and original shipping charges. If Ka Kit Limited approves a refund, the buyer receives a confirmation email.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day claim period matches the Terms of Service. The buyer must contact Ka Kit Limited at [email protected] within exactly 7 days of receipt. Provide the order number, a description of the damage or defect, and clear photographs. Ka Kit Limited reviews the claim. Approved claims are resolved according to the Terms of Service. Claims submitted after exactly 7 days of receipt are not accepted. The buyer must retain the item and packaging until the claim is resolved.

Non-Returnable and Ineligible Items

Items must be unused, unworn, unaltered, and in original packaging. Items that are used, worn, altered, damaged after delivery, missing original packaging, or missing included materials are not eligible for return. Returns sent after the 14-day period are not eligible. Returns sent without authorization are not eligible. Items that fail inspection are not eligible. Ka Kit Limited applies these conditions to all Womens Shoes.

Contact Information

Questions about shipping, returns, refunds, damaged claims, or this document must be sent to Ka Kit Limited at [email protected]. The contact phone is +852 5311 1124. The specific return address is 14/F, Sun Wah Feng Centre, 1 On Yip Street, Chai Wan. The website is qehwsneakers.com.

Policy Acceptance

By purchasing Womens Shoes from qehwsneakers.com, the buyer accepts this Shipping & Returns document. This document applies to all orders. Ka Kit Limited updates this document as required. The buyer must review this document before purchase. If any provision is unenforceable, the remaining provisions continue. This document does not limit rights required by local law.